Halcyon Interiors Ltd – Privacy Policy

Your privacy is important to us and Halcyon Interiors take this issue very seriously.

This privacy notice tells you what to expect when Halcyon Interiors Ltd collects personal information. It applies to information we collect about;

  • Visitors to our website
  • People who use our services
  • Customer Enquiries
  • Social Media
  • Complaints

In addition to the above we detail information on consent, breach and how to contact us.

Visitors to our website

Our Use of Cookies

We may work with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared except to the extent that it is required to be used by a third party or parties for providing such research, and in the course of conducting this research we, and/or these third parties may place a unique “cookie” on your browser.

A cookie is a small file which is sent to your browser and stored on your computer’s hard disc and helps us understand and track your use of the site and where it can improve the information and services provided.

There are two different types of cookies: –

Session cookies – these are temporary and are erased when you close your internet browser.

Persistent cookies – these remain on your hard drive until you erase them, or they expire at a pre-set deletion date.

We use cookies to gather information on IP addresses, to analyse trends, administer the site, track user’s movements on the site and gather broad demographic information for aggregate use and to learn which advertisements bring users to our website.

IP addresses are not linked to other personally identifiable information, with the exception of that stored in certain cookies for analysis during the application process for products on this website. Any information that we collect, and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information anonymously, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

People who use our services

Each time that you use our website or make an enquiry for a product or service that we provide we may request certain information that is necessary for us to process your request.

This information may include your name, address, e-mail address and contact telephone numbers, but may not be limited to these details as this will be dependent upon your requirements.

No personal information will be disclosed to any third party for marketing purposes.

Disclosure of information may be made to third parties where it is necessary to complete a request from you for one of our services. These will include our professional advisers, who must adhere to strict confidentiality codes, and any providers of insurance products who require the information to process and administer any policies that you may require.

We will utilise your information to process any transactions that you have requested and for our own internal administration and monitoring purposes.

Halcyon Interiors will use your information to maintain contact with you to provide the best possible service standards and to provide you with information in relation to products or offers that we believe might be of interest to you.

All data of individuals using our services are securely stored.

Customer Enquiries

Showroom

Any data collected in our showroom will be collected via a tablet computer or by hand – You will have the option to confirm you understand our privacy policy and that you are happy for us to securely keep your data in line with the services we provide. We will never share with a third party for marketing purposes.

Telephone

All data collected via a telephone enquiry is entered into our system and securely stored to be used in line with the services we provide. We will never share with a third party for marketing purposes.

Online and Brochure requests

All data collected online or relating to online brochure requests is entered into our system and securely stored to be used in line with the service we provide. You will have the option to confirm you understand our privacy policy. We will never share with a third party for marketing purposes.

Social Media

If you send us a private or direct message via social media the message will not be shared with any other organisations. Any images used by Halcyon Interiors on social media will not disclose any personal information.

Complaints

Any complaints made to Halcyon Interiors Ltd regarding services provided will be recorded securely in our systems and responded to. No personal information is shared.

If you have any cause for complaint about the way we care for your information, please do contact us and we will do our best to resolve the situation for you. You also have the right to complain directly to the Information Commissioner’s Office. You can find details of how to contact them here: https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

Consent

By disclosing information to us via our website, in our showroom or by telephone, you consent to Halcyon Interiors collecting, storing and processing your personal data in the manner set out in this Privacy Policy.

Halcyon Interiors may utilise some information supplied to us as testimonials, but we will not disclose any contact details on any material used.

No information will be kept for any longer than required.

Breach

We are required by law to report any breach of our system immediately to the ICO.

How to Contact Us

In the event you have any questions or concerns in relation to any information that we might hold about you, please get in touch with us via our Contact Page and we will go through these with you.